TERMS & CONDITIONS

Membership Plans

1. Annual Memberships are subject to a minimum 12-month agreement.
2. Trial Memberships are subject to a minimum 3-month agreement.
3. Membership fees must be paid on the agreed payment date each month.
4. Missed appointments due to customer unavailability may be forfeited and are not automatically carried forward.
5. Membership services are non-transferable between vehicles unless agreed in writing.

General Terms

1. Vehicle condition may affect service duration and pricing.
2. Excessively dirty vehicles may require additional work and incur additional charges.
3. Customers must provide safe access to the vehicle at the agreed location.
4. Severe weather conditions may require appointments to be rescheduled.

5. We reserve the right to refuse service where health, safety or access concerns exist.
6. While every effort is made to remove stains, odours and contamination, complete removal cannot be guaranteed.
7. By booking any service or membership plan, customers agree to these terms and conditions.

Satisfaction Guarantee

If you are not completely satisfied with your service, please notify us within 24 hours and we will work with you to resolve the issue promptly

Surcharges, Parking, & Photography

* Surcharges may apply for specific vehicle conditions such as excessive dirt or pet hair, starting at a minimum of £20. It's important that you select the correct level of service for your car, if you're unsure please call or email us using the contact details below.
* Parking within 15 metres of your vehicle is required for our operatives to carry out the services. Any associated parking fees and PCNs are your responsibility.
* We may photograph your vehicle for our internal quality control records and promotional purposes. If you prefer not to have your vehicle featured in promotional materials, please let the operator know or include this request in the booking notes

Cancellation Policy & Weather Cancellation

We understand that schedules change and you may need to change the time of a booking.
* Cancel free of charge up to 24 hours in advance.
* 50% charge for cancellations made within 5 to 24 hours.
* 100% charge for cancellations made within 4 hours of the booking time.
* Customers may reschedule due to weather with at least 24 hours' notice.
* We may reschedule bookings in extreme weather (e.g. red warnings) for safety.
* Requests to reschedule within 4 hours of the booking time may be treated as cancellations and subject to the same charges